FAQ

ORDER, SHIPPING AND DELIVERY

Yes. We ship to Finland, Sweden, Estonia, Latvia, Lithuania and Aland by courier and to parcel terminals. We will soon offer international shipping for purchases in our webstore.

We accept Visa, MasterCard and Apple Pay.

The cost of delivery varies by location & method.

Finland&Aland: Posti parcel terminal 4,89€, Bring courier 10€

Estonia, Latvia, Lithuania: Omniva parcel terminal 3,50€, Venipak courier 6€

Yes! All orders above EUR 49 qualify for FREE shipping.

Discount codes can be added in the checkout before payment.

Please note: Discount codes only work on full price items, unless stated otherwise.

You will receive an email from us with tracking number confirming the dispatch.

Orders are typically delivered within 2-7 business days from dispatch. During public holidays delivery time may be longer.

Please contact us at info@pulsnutrition.com if you need to:
- Cancel your order
- Add or remove an item from an order
- Change your shipping address

You have the right to return or exchange your order for whatever reason within 14-days from making the purchase. Please note that in order to qualify for refund, the products must be unopened and in the same condition as you received them. To return the goods, you must send us an email. For more information about return policy, please check Terms and Conditions

PROMOTIONS AND ACCOUNT

- Follow us on Facebook and Instagram, where we regularly feature our promos.
- We may also send special discount codes to newsletter subscribers and customer account owners.

By creating an account, you can see your purchase history and add your shipping addresses for more convenient future purchases. We may also organize perzonalized promo codes and campaigns for account owners.

Yes, we use an SSL certificate on our website, secure all personal details, process card and bank details via PCI DSS compliant service providers.

If you wish to unsubscribe from our email database, you can find the unsubscribe button at the bottom of any email we have sent you. Alternatively you can also contact our customer service team who will be happy to help. If you want to delete your account and any information we may hold for you, then our customer service team will be able to help with this as well.

ABOUT OUR PRODUCTS

In Finland, Baltics and Russia as our core markets, you can find our products in different retail and convenience chains, gas stations, fitness gyms and online stores.

We are working on expanding our brand presence in Europe and the rest of the world.

Our products are manufactured in Finland and other European countries at certified manufacturing facilities, which only use high quality ingredients and strict quality control.

Yes! We have all-natural snack bars like NATURAL PROTEIN BAR with plant protein and PURE BAR with egg-white protein – these bars do not contain any additives like artificial colors or flavors, artificial sweeteners, soy, palm oil.

Our goal is to have a wide variety of products, suitable for diverse needs. We are actively developing new products throughout the year and you can share us your ideas and recommendations by writing us!

Yes, all our products are safe for consumption by athletes and are doping free.

We do not use any prohibited ingredients in any of our products. This is important to us as we work with several national team athletes who are tested on a regular basis.

The production facilities we work with adhere to the most stringent ISO and HACCP quality standards. No production facilities handle prohibited raw materials, and raw materials are only sourced from trusted operators.

As a brand, we require confirmation from all our manufacturing partners that no prohibited ingredients are processed at their premises and that certificates of analysis are available for all products.

In general, we do not advertise our products to be consumed underage. If a youngster trains hard, it could be good for him/her to take whey protein or protein bars in addition to a balanced diet from whole foods, to enhance recovery after training and maximize its effects. Regarding food supplements, we do not recommend them to be consumed underage. In addition to this, we would always recommend consulting your medical specialist before taking any food supplements.

The best before date is the date during which a product can be consumed without any noticeable changes to the taste or quality and without posing any health risk in case if stored correctly in accordance with instructions on a product label. As this is a best before date, and not an expiry date, it can be possible that the product might still be suitable for consumption after the stated best before date. Nevertheless, as a brand, we do not guarantee the quality and safety of our products and do not hold any responsibility in case they are consumed after their best before date. The expiration of the best before date might also affect effectiveness of a product, besides potentially affecting its taste, appearance and safety.

The products mentioned contain beta-alanine, which causes itchiness or tingling skin by binding to nerve receptors, activating them and causing them to discharge. Many of these nerves are below the skin, giving a prickling/pins-and-needles sensation. This sensation begins 15-20 minutes after taking a product and usually continues for 1-1,5 hours. This is harmless sensation, even though some people might find it disruptive. The strength of the sensation can vary between people, depending on your level of sensitivity to beta-alanine.

We recommend checking with your local guidelines and symbols on our packaging regarding packaging waste sorting as the rules may differ. Caring for our environment is important! We are actively working to find ways that will allow us to use more sustainable materials in our product packaging.

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