Privacy Policy

The controller of the personal data of the online shop is Puls Nutrition Oy (company ID 2605019-6) Meritullinkatu 33, 00170 Helsinki, Finland.​

What personal data are processed

  • name, phone number and email address;

  • delivery address;

  • bank account number;

  • cost of goods and services and data related to payments (purchase history);

  • customer support data.

Why personal data are processed

​Personal data are used to manage the customer’s orders and deliver goods. 

Purchase history details (date of purchase, goods, quantity, customer’s data) are used for preparing summaries of goods and services purchased and for analysing customer preferences. 

The bank account number is used to reimburse payments to the customer. 

Personal data such as email, phone number and the customer's name are processed to handle any issues relating to the provision of goods and services (customer support). 

The IP address or other web identifiers of a user of the online shop are processed for the provision of the online shop as an information society service and for web use statistics.​

Legal grounds

​Personal data are processed for the purpose of performing a contract concluded with the customer. ​Personal data are processed for performing legal obligations (such as accounting and the settlement of consumer complaints). ​

Recipients of personal data

​Personal data are transmitted to the customer support of the online shop for managing purchases and purchase history and for settling any problems that the customers may have. 

The name, phone number and email addressare transmitted to the transport service provider selected by the customer. When the goods are delivered by a courier, the customer’s address is also transmitted together with the contact details. 

If the accounts of the web shop are kept by a service provider, the personal data are transmitted to the service provider for performing accounting operations. 

Personal data may be transmitted to IT service providers if this is necessary for ensuring the functionality of the online shop or for data hosting.​

Security and access to data

​Personal data are stored in the servers of Citume.fi, which are located on the territory of a member state of the European Union or states of the European Economic Area. Data may be transferred to the countries whose data protection levels have been assessed as adequate by the European Commission and to the companies in the USA who have joined the Privacy Shield framework. 

Personal data can be accessed by the staff of the online shop in order to settle technical issues related to the use of the online shop and to provide customer support. 

The online shop takes appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure. 

Personal data are transmitted to the data processors of the online shop (such as the providers of transport and data hosting services) and processed under contracts concluded between the online shop and the processors. The processors must ensure appropriate safeguards when processing personal data.​ 

Access to and rectification of personal data​

Personal data can be accessed and rectified in the user profile of the online shop. When a purchase has been made without a user account, personal data can be accessed through customer support. ​

Withdrawal of consent

​Where personal data are processed on the basis of the customer’s consent, the customer has the right to withdraw his/her consent by notifying customer support by email.

Storage

​Personal data are erased upon the closure of a customer account of the online shop, unless the storage of the data is necessary for accounting purposes or for the settlement of consumer disputes. ​

For online purchases made without a customer account, the purchase history is stored for three years. 

In the event of disputes concerning payments and consumer disputes, the personal data are stored until the claim is satisfied or until the end of the limitation period. 

Personal data needed for accounting purposes are stored for seven years.​

Erasure

​For the erasure of the personal data, customer support must be contacted via email. requests of erasure are responded to no later than within one month and the period of erasure shall be specified.​

Transmission

​Requests to transmit personal data submitted via email are responded to within one month. Customer support identifies the person and indicates what personal data are to be transmitted.​

Direct marketing messages​

Email address and phone number are used for sending direct marketing messages if the customer has given the respective consent. If the customer does not want to receive direct marketing messages, the customer should select the relevant link at the footer of the emailor contact customer service. 

Where personal data are processed for direct marketing purposes (profiling), the customer has the right to object at any time both to the initial and further processing of his/her personal data, including profiling related to direct marketing by notifying customer support thereof via email.​

Dispute resolution

​Disputes concerning the processing of personal data are settled through customer support. The supervisory authority is the Finnish Data Protection Ombudsman in Helsinki. E-mail: tietosuoja(at)om.fi

Switchboard: +358 (0)29 566 6700

​

User rights

The user is entitled at any time:

  • to express their wish to access their own data;

  • to require the correction, supplementation or deletion of personal data under the conditions prescribed by law;

  • to require the processing of personal data to be restricted;

  • to require the transfer of personal data.

In order to exercise their rights, the user must send a relevant application by e-mail to info@pulsnutrition.com

If the user belongs to the www.pulsnutrition.com email list, he or she can remove himself/herself from the mailing list and unsubscribe from further messages via the link at the end of each email.

To limit the use of cookies, the user can make the appropriate choices under his/her browser settings.

If the user believes that his/her rights have been violated in the processing of personal data, he/she has the right to address any concerns with the Data Protection Inspectorate.

 ​

Cookies and pixels

 Puls Nutrition Oy www.pulsnutrition.com  website uses cookies and pixels to provide a better user experience and more effective marketing activities and to collect usage statistics.

​By visiting the www.pulsnutrition.com website, the user agrees to the use of cookies as described in this policy, the user agrees to use cookies and pixels as described in this policy.

​A cookie is a small text file that the web browser automatically saves on the device used by the user. Cookies may be created by different providers, such as Google and Facebook. Cookies are not harmful to the computer.

There are two types of cookies:

  1. Persistent cookies, which remain permanently in the cookie file on the user’s computer. They can be used, for example, to identify a user as a repeat visitor to a web page and to customize the content of a website according to the needs of the user or the collection of statistical data.

  2. Session cookies are temporary and disappear when the user leaves the website or closes their web browser. Session cookies may be used to enable certain features of a web page, such as applying for a service or product, etc.

 Cookies are used to gather information about how a website is used to make it more personal and user-friendly for users. In addition, cookies help to gather user statistics that help measure and improve the website’s performance and provide basic information to conduct effective marketing activities.

​The user is deemed to have accepted cookies if his/her browser settings allow cookies. Often, web browsers allow the default storage of cookies on the device. The user may disable or delete cookies on his/her device by changing the settings of his/her browser.

If cookies are not used, the website may not work properly. For instructions on how to delete and configure cookies from your browser, see: Chrome, Safari, Internet Explorer.

For collecting usage statistics, Puls Nutrition Oy uses the services of Google Analytics and Facebook Analytics by collecting data on visited subpages, visit time, number of visits, equipment used, entry channels, and other statistics.

​However, Google Analytics can also collect user activity data without using cookie files. In order for Google Analytics to be unable to use data, a user can install a Google Analytics Blocker on their device: Google Analytics opt-out browser extension. The Google privacy policy can be found here EU User Consent Policy.

​Pixels are used to deliver ads targeted to users of the www.pulsnutrition.com website on Google, on the websites of Google partners and on Facebook.